Your satisfaction is guaranteed. If you are not satisfied with your Ultra Hearing Aids, you have 45 days to return it for a full refund. We are unable to honor return requests after 45 days from the date of delivery as reported by shipment tracking.
Ultra Hearing recommends you try the hearing aids for a minimum of 21 days because medical studies show that your brain requires about three weeks to adjust to new hearing aids. However, this minimal trial period is not required, and you can return your hearing aids at any time within 45 days from the date of delivery as reported by shipment tracking.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Refund Approval
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please keep in mind our inspections team can take up to 14 days to approve the order and it can take some time for your bank or credit card company to process and post the refund on your account.
Steps To Take When Returning An Order
Step #1 - Contact our Customer Support Team by filling out the contact form within 45 days of your order being placed. Please provide customer support with your Full Name, Email, and Order number, and briefly describe the reason why you want to return the product.
Step #2 – Our customer support team will respond to your inquiry within 1-2 business days and if your return request meets the terms and conditions set in this Return Policy and the Terms of Service, our customer support team will provide you with the return address.
Step #3 – re-pack your product safely and securely and send us the returning products to the Return address given to you by our customer support team. Please note, that we will only be able to accept returned products only if they are sent to our indicated Returns address. Orders returned without contacting support will be sent back.
Step #4 - Send us the tracking number of the returning parcel and your unique return link. Please note that you are responsible for mailing your order back to us and you will not be compensated for any shipping fees. Returns without tracking numbers might be refused by our warehouse, and may be denied a refund. Please make sure to use registered mail or another trackable shipment method, and don’t forget to provide us with the tracking number.
Step #5 - Upon receiving and inspecting the returned products, we will issue a refund within 14 days, provided the return is approved. For approval, the product and its packaging must be undamaged and include all original components.
Once A refund is issued, it normally takes up to 3-5 business days for the refund to be shown in your bank statements. The refund will be sent back to you to the original source of payment that you used to pay for the order.
Please refer to our Terms of Service for more information.
