Privacy policy

Last Updated: November 15, 2024

This Privacy Policy describes how Ultra Hearing Aids (“we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from getultrahearing.com (the “Site”) or otherwise interact with us (collectively, the “Services”). For purposes of this Privacy Policy, “you” means the individual using or accessing the Services.

By accessing or using any of the Services, you agree to the collection and use of your information as described in this Privacy Policy. If you do not agree, please discontinue use of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. Revisions will be posted on the Site with an updated “Last Updated” date.

Personal Information We Collect

We collect personal information about you from various sources to provide and improve our Services. The categories of personal information we may collect include:

1. Information You Provide Directly

This includes information you submit when using our Services, such as:

  • Contact details (name, mailing address, phone number, email address)

  • Order details (billing/shipping address, payment confirmation, items purchased)

  • Account information (username, password, account preferences)

  • Shopping activity (cart items, viewed products, loyalty points, referrals, reviews, gift cards)

  • Customer support information (messages, form submissions, inquiries)

Some features of the Services require this information. If you choose not to provide it, certain features may not function properly.

2. Information Automatically Collected (Usage Data)

We automatically collect data about how you access and interact with the Services through cookies, pixels, and similar technologies. This may include:

  • IP address

  • Device and browser type

  • Network information

  • Pages viewed, links clicked, session duration

  • Interaction with emails or advertisements

For more details, see Shopify’s cookie policy:
https://www.shopify.com/legal/cookies

3. Information From Third Parties

We may receive information about you from:

  • Shopify, who powers our online store

  • Payment processors, for payment verification and order processing

  • Marketing and analytics providers, for advertising performance and personalization

  • Shipping carriers and fulfillment partners

All information received from third parties is handled according to this Privacy Policy.

How We Use Your Information

We use your personal information to:

Provide Products & Services

  • Process and fulfill orders

  • Manage your account

  • Communicate about purchases, returns, or account activity

  • Arrange shipping and handle returns/exchanges

Marketing & Advertising

  • Send promotional offers, messages, and product updates

  • Customize advertising on our Site and third-party platforms

Security & Fraud Prevention

  • Detect and investigate unauthorized or malicious activity

  • Maintain the safety and integrity of the Services

Customer Support & Service Improvement

  • Respond to your inquiries

  • Analyze usage to improve site performance and user experience

Cookies

We use cookies to operate and improve the Site, personalize your experience, analyze traffic, and support targeted advertising.

You may disable cookies in your browser settings; however, doing so may limit functionality.

We honor Global Privacy Control (GPC) signals for opt-out requests where applicable.
Learn more: https://globalprivacycontrol.org/

How We Disclose Personal Information

We may disclose your information to:

  • Vendors and service providers (IT hosting, payment processing, shipping, customer support, analytics)

  • Business and marketing partners for advertising purposes

  • Affiliates within our corporate group (Elite Commerce Group Limited and related entities)

  • Legal authorities, if required to comply with law, defend rights, or respond to legal requests

  • Third parties involved in business transfers (e.g., mergers, acquisitions)

We do not use or disclose sensitive personal information to infer characteristics about you.

We may “share” personal information (as defined under applicable law) for advertising purposes.

Third-Party Websites

Our Site may contain external links. We are not responsible for the privacy practices of third-party websites or platforms. Review their policies before sharing your information.

Children's Data

The Services are not intended for children, and we do not knowingly collect personal information from individuals under 16 years old.

Data Security & Retention

We implement technical and organizational measures to protect your personal information; however, no system is completely secure.

We retain personal information only as long as necessary to:

  • Fulfill the purposes described in this policy

  • Maintain your account

  • Comply with legal obligations

  • Resolve disputes

  • Enforce agreements

Your Privacy Rights

Depending on your location, you may have rights including:

  • Access / Know what personal information we hold

  • Deletion of your information

  • Correction of inaccurate data

  • Portability of your data

  • Restriction of certain processing

  • Withdrawal of consent (when applicable)

  • Appeal if we decline a request

We may need to verify your identity before completing your request.

You may designate an authorized agent where permitted by law.

We will not discriminate against you for exercising your rights.

International Users

We may transfer and store information outside your country of residence, including to providers located in the United States, Canada, Europe, and Asia.

When transferring data from the EU/UK, we rely on recognized frameworks such as Standard Contractual Clauses.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact:

📧 support@getultrahearing.com

Owned and operated by:
Ultra Hearing Aid LLC